Get in touch
Ask before you ship.
Not sure whether your module is something we work on, or whether it's worth repairing at all? Send the part number and what the vehicle is doing. A straight answer costs you nothing, including when the answer is that we can't help.
- When it lands
- You get a message confirming the module arrived, along with an estimated repair time once it has been looked at.
- Shipping
- Nationwide, and worldwide depending on the module and the situation — ask before you send from outside the US.
What to include
The more of this you send in the first message, the faster the answer comes back.
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The part numbers
Photograph the label on the module. There are usually two or three numbers on it, and they aren't interchangeable.
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Year, make, model, engine
Same module casting can carry different software across platforms.
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What the vehicle is doing
Symptoms and any trouble codes you've pulled. "No communication" and "no start" are different problems.
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What's already been tried
If it's been replaced, reflashed, or worked on before, say so. It changes what we look for first.